Refund and Returns Policy

RETURN AND REFUND POLICY

We, Eagle Cane, do not offer refunds or returns for custom walking canes and walking sticks unless they are incorrect, damaged, or defective.

If you receive a product that is incorrect, damaged, or defective, please contact us within 5 days. We will work with you to resolve the issue promptly on a case-by-case basis.

Product condition and period

Product condition: New only 

Period: 30-day return window.

Method and rates

Method: Returns by mail.

Return label: Included in the package, free of charge / Free return shipping.

Refund processed within approximately 7 business days after receiving and inspecting the return.